Refund and Return Policy

Last updated: 3 November 2026

Tinymo is run by Dream Talkies, based in Sri Lanka. This page explains when you can get a refund for something you bought from us. It sits alongside our Terms of Use and does not affect any rights you have under your local consumer law.

The short version

• Everything we sell is digital: files, websites and software work. Nothing is shipped, so there is nothing to post back.
• If something we sold you is broken, incomplete or not as described, we fix it or refund you.
• If we can't deliver what you paid for, you get a full refund.
• Because you get digital goods straight away, we can't refund just because you changed your mind once they are delivered.

Ready-made projects and idea packs

You get the files as soon as you pay. If a file is broken, incomplete or not as described, tell us within 14 days of buying. We, or the seller, will fix it first. If it can't be fixed within 7 days, you get a full refund. Once a purchase is refunded, its download link stops working and the licence ends.

Tiny Websites

• Before your website goes live: cancel at any time for a full refund.
• After it goes live: if your website doesn't work or doesn't show the details you gave us, tell us within 7 days. We fix it, and if we can't, you get a full refund.
• We can't refund a live website for a change of mind, or once the event it was made for has passed.
• Your website stays live for the time included in your plan (shown before you pay). When that time ends, the site stops showing your details. This is not a fault and is not refunded.
• If we take a website down because it breaks our terms (for example hateful, adult or scam content, or photos you had no right to share), it is not refunded.

Custom software and other made-to-order work

We agree a written quote with you before any work starts. It lists what we will make, the price, the deposit and the milestones.

• Deposit: fully refunded if you cancel before work starts.
• After work starts: if you cancel, you pay for the work done so far and we refund the rest of what you paid. You keep what we have delivered.
• Milestones: once you have approved a milestone, its payment is not refunded. If a delivery doesn't match what we agreed, we fix it at no extra cost.
• If we can't finish the work, you get back everything you paid for the parts we did not deliver.

How to ask for a refund

Email hello@tinymo.app, or reply to your receipt. Include your order number, what is wrong and, if you can, a screenshot. We reply within 2 working days.

An approved refund goes back to the card or account you paid with, through our payment provider (PayHere for card payments). We start it within 5 working days. Your bank may then take up to 10 working days to show it. We refund the same amount and currency you paid; we can't cover any exchange-rate difference your bank applies.

Cancelled or duplicate payments

If you were charged twice for the same order, or charged for an order that failed, we refund the extra payment in full as soon as we see it or you tell us.

Contact

Dream Talkies (Tinymo) · hello@tinymo.app · Contact page